/* AI BPO: the existing cream, yellow and green palette, with native diagrams. */
#ai-bpo,#bpo-consulting,#bpo-scope,#bpo-process { scroll-margin-top: 110px; }
.service-overview { border-top: 1px solid var(--line); }
.ai-bpo { background: #f5f3ec; border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.service-pillar-label { display: flex; align-items: center; gap: 12px; font-size: .9375rem; font-weight: 600; line-height: 1.6; margin: 0 0 18px; }
.service-pillar-label::before { content: ''; width: 24px; height: 3px; flex: 0 0 24px; background: #b89a38; }
.ai-bpo-intro { display: grid; grid-template-columns: 1fr 1fr; gap: 72px; align-items: start; margin-bottom: 42px; }
.ai-bpo-intro h2 { font-size: clamp(2rem,3.2vw,2.75rem); line-height: 1.5; margin: 0; letter-spacing: .01em; }
.ai-bpo-intro-copy { padding-top: 5px; }
.ai-bpo-intro-copy .ai-bpo-promise { font-size: 1.5rem; font-weight: 600; color: var(--ink); line-height: 1.65; margin: 0 0 18px; }
.ai-bpo-intro-copy>p:last-child { font-size: .9375rem; color: var(--muted); line-height: 1.95; margin: 0; }
.bpo-benefits { display: grid; grid-template-columns: repeat(3,minmax(0,1fr)); gap: 0; margin: 32px 0 64px; }
.bpo-benefits>div { padding: 0 28px; border-left: 1px solid #cdd0c4; }
.bpo-benefits>div:first-child { padding-left: 0; border-left: 0; }
.bpo-benefits>div:last-child { padding-right: 0; }
.bpo-benefits h3 { font-size: 1.0625rem; line-height: 1.7; margin: 0 0 10px; }
.bpo-benefits p { color: var(--muted); font-size: .875rem; line-height: 1.9; margin: 0; }
.bpo-block-heading { display: flex; align-items: baseline; justify-content: space-between; gap: 28px; margin-bottom: 28px; }
.bpo-block-heading h3 { font-size: 1.625rem; line-height: 1.6; flex-shrink: 0; margin: 0; }
.bpo-block-heading p { color: var(--muted); font-size: .875rem; line-height: 1.9; margin: 0; }
.bpo-category-grid { list-style: none; display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 0; padding: 0; margin: 0; border-top: 2px solid #313b32; }
.bpo-category { display: flex; flex-direction: column; gap: 17px; padding: 26px 24px 28px; border-bottom: 1px solid #cdd0c4; border-right: 1px solid #cdd0c4; }
.bpo-category:nth-child(4n+1) { padding-left: 0; }
.bpo-category:nth-child(4n) { padding-right: 0; border-right: 0; }
.bpo-category>img { display: block; width: 48px; height: 48px; }
.bpo-category h4 { font-size: 1rem; font-weight: 700; line-height: 1.65; letter-spacing: 0; margin: 0 0 10px; }
.bpo-category p { color: var(--muted); font-size: .8125rem; line-height: 1.9; margin: 0; }
.bpo-process { margin-top: 68px; }
.bpo-flow-phases { display: grid; grid-template-columns: 3fr 2fr; gap: 16px; margin-bottom: 28px; }
.bpo-flow-phases>span { text-align: center; background: #e7e8dd; border-top: 2px solid #9aab8b; padding: 9px 12px; font-size: .8125rem; font-weight: 600; line-height: 1.6; }
.bpo-flow-phases>span:last-child { background: #f7eac2; border-color: #b89a38; }
.bpo-flow { list-style: none; padding: 0; margin: 0; display: grid; grid-template-columns: repeat(5,minmax(0,1fr)); gap: 28px; }
.bpo-flow-step { position: relative; min-width: 0; padding-top: 3px; }
.bpo-flow-number { display: flex; align-items: center; justify-content: center; width: 32px; height: 32px; margin: 0 auto 9px; background: #313b32; color: #fcfbf7; border-radius: 50%; font: 500 .8125rem/1 Arial,sans-serif; font-variant-numeric: tabular-nums; }
.bpo-flow-step:nth-child(n+4) .bpo-flow-number { background: #f3d777; color: #313b32; }
.bpo-flow-scene { display: flex; align-items: center; justify-content: center; height: 112px; margin-bottom: 18px; border-bottom: 1px solid #d6dacd; }
.bpo-flow-scene img { display: block; width: 132px; height: 100px; max-width: 100%; }
.bpo-flow-step:not(:last-child)::after { content: ''; position: absolute; top: 91px; right: -21px; width: 18px; border-top: 2px solid #8b947f; }
.bpo-flow-step:not(:last-child)::before { content: ''; position: absolute; top: 88px; right: -21px; width: 6px; height: 6px; border-right: 2px solid #8b947f; border-top: 2px solid #8b947f; transform: rotate(45deg); }
.bpo-flow-copy h4 { font-size: 1rem; line-height: 1.7; margin: 0 0 12px; font-weight: 700; }
.bpo-flow-copy p { color: var(--muted); font-size: .8125rem; line-height: 1.9; margin: 0 0 16px; }
.bpo-flow-output { display: inline-block; padding: 3px 8px; border: 1px solid #cdd0c4; font-size: .6875rem; line-height: 1.6; font-weight: 500; }
.bpo-improvement { display: flex; align-items: center; justify-content: center; gap: 16px; border-top: 1px dashed #899780; margin-top: 28px; padding: 18px 24px 0; }
.bpo-improvement>span { font: 400 2.5rem/1 Arial,sans-serif; color: #708065; }
.bpo-improvement p { font-size: .8125rem; line-height: 1.9; margin: 0; color: var(--muted); }
.bpo-improvement strong { color: var(--ink); font-weight: 600; padding-left: .5em; }
.bpo-service-contact { display: flex; align-items: center; justify-content: space-between; gap: 28px; border-top: 1px solid #cdd0c4; margin-top: 56px; padding-top: 32px; }
.bpo-service-contact h3 { font-size: 1.125rem; line-height: 1.7; margin: 0 0 8px; }
.bpo-service-contact p { font-size: .8125rem; line-height: 1.9; color: var(--muted); margin: 0; }
.bpo-service-contact .button { flex-shrink: 0; font-size: .875rem; padding: 15px 20px; gap: 24px; }
.bpo-services .section-masthead h2 { font-size: clamp(1.75rem,2.6vw,2.25rem); }
@media (max-width:1100px) {
  .ai-bpo-intro { gap: 40px; }
  .bpo-category { padding-inline: 18px; }
  .bpo-category h4 { font-size: .9375rem; }
  .bpo-flow { gap: 22px; }
  .bpo-flow-step:not(:last-child)::after { right: -17px; width: 12px; }
  .bpo-flow-step:not(:last-child)::before { right: -17px; }
  .bpo-flow-copy h4 { font-size: .9375rem; }
  .bpo-service-contact { flex-direction: column; align-items: flex-start; gap: 22px; }
}
@media (max-width:800px) {
  .ai-bpo-intro { gap: 28px; }
  .ai-bpo-intro h2 { font-size: 1.875rem; }
  .ai-bpo-intro-copy .ai-bpo-promise { font-size: 1.25rem; }
  .bpo-benefits { margin-bottom: 48px; }
  .bpo-benefits>div { padding-inline: 18px; }
  .bpo-benefits h3 { font-size: .9375rem; }
  .bpo-benefits p { font-size: .8125rem; }
  .bpo-block-heading { flex-direction: column; gap: 12px; }
  .bpo-category-grid { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .bpo-category { flex-direction: row; align-items: flex-start; gap: 18px; padding: 24px; }
  .bpo-category>img { flex: 0 0 44px; width: 44px; height: 44px; }
  .bpo-category:nth-child(odd) { padding-left: 0; border-right: 1px solid #cdd0c4; }
  .bpo-category:nth-child(even) { padding-right: 0; border-right: 0; }
  .bpo-category h4 { font-size: 1rem; }
  .bpo-process { margin-top: 48px; }
  .bpo-flow-phases { display: none; }
  .bpo-flow { display: block; }
  .bpo-flow-step { display: grid; grid-template-columns: 156px minmax(0,1fr); column-gap: 32px; padding: 0 0 32px; margin-bottom: 28px; }
  .bpo-flow-step:last-child { padding-bottom: 0; margin-bottom: 0; }
  .bpo-flow-number { grid-column: 1; grid-row: 1; width: 28px; height: 28px; margin-bottom: 6px; }
  .bpo-flow-scene { grid-column: 1; grid-row: 2; height: 100px; margin: 0; border-bottom: 0; }
  .bpo-flow-copy { grid-column: 2; grid-row: 1 / span 2; align-self: center; }
  .bpo-flow-copy h4 { font-size: 1.125rem; margin-bottom: 8px; }
  .bpo-flow-copy h4 br { display: none; }
  .bpo-flow-copy p { font-size: .875rem; margin-bottom: 10px; }
  .bpo-flow-step:not(:last-child)::after { top: auto; bottom: -5px; left: 77px; right: auto; width: 0; height: 30px; border-top: 0; border-left: 2px solid #8b947f; }
  .bpo-flow-step:not(:last-child)::before { top: auto; bottom: -5px; left: 74px; right: auto; transform: rotate(135deg); }
  .bpo-improvement { justify-content: flex-start; padding-inline: 0; }
  .bpo-improvement strong { display: block; padding: 0; }
}
@media (max-width:600px) {
  .service-pillar-label { font-size: .8125rem; margin-bottom: 16px; }
  .ai-bpo-intro { grid-template-columns: 1fr; gap: 22px; margin-bottom: 28px; }
  .ai-bpo-intro h2 { font-size: 2rem; }
  .ai-bpo-intro-copy { padding-top: 0; }
  .ai-bpo-intro-copy .ai-bpo-promise { font-size: 1.25rem; margin-bottom: 14px; }
  .ai-bpo-intro-copy>p:last-child { font-size: .875rem; }
  .bpo-benefits { grid-template-columns: 1fr; gap: 20px; margin-top: 26px; }
  .bpo-benefits>div,.bpo-benefits>div:first-child,.bpo-benefits>div:last-child { padding: 0 0 0 16px; border-left: 3px solid #cbb36a; }
  .bpo-benefits h3 { font-size: 1rem; margin-bottom: 6px; }
  .bpo-benefits p { font-size: .875rem; }
  .bpo-block-heading { margin-bottom: 22px; gap: 10px; }
  .bpo-block-heading h3 { font-size: 1.375rem; }
  .bpo-block-heading p { font-size: .8125rem; }
  .bpo-category-grid { grid-template-columns: 1fr; }
  .bpo-category,.bpo-category:nth-child(odd),.bpo-category:nth-child(even) { padding: 20px 0; border-right: 0; gap: 20px; }
  .bpo-category>img { margin-top: 3px; flex-basis: 42px; width: 42px; height: 42px; }
  .bpo-category h4 { margin-bottom: 6px; }
  .bpo-category p { font-size: .8125rem; }
  .bpo-flow-step { grid-template-columns: 112px minmax(0,1fr); gap: 0 20px; padding-bottom: 26px; margin-bottom: 24px; }
  .bpo-flow-scene { height: 88px; align-self: start; }
  .bpo-flow-scene img { width: 112px; height: auto; }
  .bpo-flow-number { margin-top: 3px; align-self: start; }
  .bpo-flow-copy h4 { font-size: 1rem; }
  .bpo-flow-copy h4 br { display: initial; }
  .bpo-flow-copy p { font-size: .8125rem; }
  .bpo-flow-step:not(:last-child)::after { left: 55px; height: 30px; bottom: -4px; }
  .bpo-flow-step:not(:last-child)::before { left: 52px; bottom: -4px; }
  .bpo-improvement { gap: 12px; }
  .bpo-improvement p { font-size: .75rem; }
  .bpo-service-contact { margin-top: 36px; padding-top: 26px; }
  .bpo-service-contact h3 { font-size: 1rem; }
  .bpo-service-contact .button { width: 100%; justify-content: space-between; gap: 12px; padding-inline: 16px; }
}
@media (max-width:359px) {
  .ai-bpo-intro h2 { font-size: 1.75rem; }
  .bpo-flow-step { grid-template-columns: 90px minmax(0,1fr); column-gap: 16px; }
  .bpo-flow-scene { height: 78px; }
  .bpo-flow-step:not(:last-child)::after { left: 44px; }
  .bpo-flow-step:not(:last-child)::before { left: 41px; }
}
@media print {
  .bpo-flow-step,.bpo-category { break-inside: avoid; }
}

/* v30: service navigation organized with typography and rules. */
#bpo-delivery { scroll-margin-top: 110px; }
.service-directory { border-top: 1px solid var(--ink); }
.service-route { display: grid; grid-template-columns: minmax(0,.95fr) minmax(0,1.05fr); align-items: center; gap: 56px; padding: 34px 0 36px; border-bottom: 1px solid var(--line); color: var(--ink); text-decoration: none; }
.service-route-audience { display: flex; align-items: center; gap: 10px; margin: 0 0 12px; color: var(--muted); font-size: .8125rem; line-height: 1.6; }
.service-route-audience img { display: block; flex: 0 0 24px; width: 24px; height: 24px; }
.service-route h3 { margin: 0; font-size: clamp(1.5rem,2.3vw,1.9375rem); font-weight: 600; line-height: 1.55; letter-spacing: .015em; }
.service-route-summary>p { margin: 0 0 18px; font-size: .9375rem; line-height: 1.9; }
.service-route-link { display: inline-flex; align-items: center; gap: 22px; font-size: .8125rem; font-weight: 600; line-height: 1.7; text-decoration: underline; text-decoration-color: #c7b46f; text-underline-offset: 6px; text-decoration-thickness: 1px; }
.service-route-link .icon { width: 22px; height: 22px; flex-shrink: 0; transition: transform .2s; }
.service-route:hover .service-route-link { text-decoration-color: var(--ink); }
.service-route:hover .service-route-link .icon { transform: translateX(4px); }
.service-route:focus-visible { outline: 2px solid var(--ink); outline-offset: 5px; }

/* One concrete operating example, without filled panels or generic AI symbols. */
.delivery-example { padding: 32px 0 36px; border-top: 1px solid #b6bdae; border-bottom: 1px solid #cdd0c4; }
.delivery-example-heading { display: grid; grid-template-columns: minmax(0,1fr) minmax(0,1fr); align-items: end; gap: 72px; margin-bottom: 30px; }
.delivery-example-label { margin: 0 0 12px; color: var(--muted); font-size: .8125rem; line-height: 1.7; }
.delivery-example h3 { margin: 0; color: var(--ink); font-size: 1.625rem; font-weight: 600; line-height: 1.7; }
.delivery-example-intro { margin: 0; font-size: .875rem; line-height: 1.95; color: var(--muted); max-width: 440px; }
.delivery-workflow { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); column-gap: 40px; list-style: none; padding: 0; margin: 0; }
.delivery-workflow>li { min-width: 0; position: relative; }
.delivery-scene { height: 124px; display: flex; align-items: center; justify-content: flex-start; margin-bottom: 18px; }
.delivery-scene img { display: block; width: 160px; height: 108px; max-width: 100%; }
.delivery-workflow>li:not(:last-child)::after { content: ''; position: absolute; top: 61px; right: -26px; width: 20px; border-top: 1px solid #8b947f; }
.delivery-workflow>li:not(:last-child)::before { content: ''; position: absolute; top: 58px; right: -26px; width: 7px; height: 7px; border-right: 1px solid #8b947f; border-top: 1px solid #8b947f; transform: rotate(45deg); }
.delivery-step-heading { display: flex; gap: 10px; align-items: baseline; margin-bottom: 10px; }
.delivery-step-heading>span { font: 400 .75rem/1.6 Arial,sans-serif; font-variant-numeric: tabular-nums; color: var(--muted); }
.delivery-step-heading h4 { margin: 0; font-size: 1rem; font-weight: 600; line-height: 1.65; letter-spacing: 0; }
.delivery-workflow>li>p { color: var(--muted); font-size: .8125rem; line-height: 1.9; margin: 0; }
@media (max-width:1100px) {
  .service-route { gap: 36px; }
  .delivery-example-heading { gap: 40px; }
  .delivery-workflow { column-gap: 28px; }
  .delivery-step-heading { gap: 7px; }
  .delivery-step-heading h4 { font-size: .9375rem; }
  .delivery-workflow>li>p br { display: none; }
  .delivery-workflow>li:not(:last-child)::after { right: -20px; width: 16px; }
  .delivery-workflow>li:not(:last-child)::before { right: -20px; }
}
@media (max-width:800px) {
  .service-route { gap: 28px; }
  .service-route-summary>p { font-size: .875rem; }
  .service-route-summary>p br { display: none; }
  .delivery-example-heading { grid-template-columns: 1fr; gap: 16px; margin-bottom: 28px; }
  .delivery-example-intro { max-width: 560px; }
  .delivery-workflow { display: block; }
  .delivery-workflow>li { display: grid; grid-template-columns: 136px minmax(0,1fr); column-gap: 28px; padding: 0 0 36px; margin-bottom: 18px; }
  .delivery-workflow>li:last-child { padding-bottom: 0; margin-bottom: 0; }
  .delivery-scene { grid-column: 1; grid-row: 1 / span 2; height: 112px; margin: 0; align-items: center; }
  .delivery-scene img { width: 136px; height: auto; }
  .delivery-step-heading { grid-column: 2; grid-row: 1; align-self: end; gap: 10px; margin-bottom: 8px; }
  .delivery-step-heading h4 { font-size: 1rem; }
  .delivery-workflow>li>p { grid-column: 2; grid-row: 2; align-self: start; font-size: .875rem; }
  .delivery-workflow>li:not(:last-child)::after { top: auto; bottom: 1px; right: auto; left: 67px; width: 0; height: 25px; border-top: 0; border-left: 1px solid #8b947f; }
  .delivery-workflow>li:not(:last-child)::before { top: auto; bottom: 1px; right: auto; left: 64px; transform: rotate(135deg); }
}
@media (max-width:600px) {
  .service-route { grid-template-columns: 1fr; gap: 18px; padding: 28px 0 30px; }
  .service-route h3 { font-size: 1.625rem; }
  .service-route-audience { margin-bottom: 10px; font-size: .75rem; }
  .service-route-summary>p { margin-bottom: 16px; }
  .service-route-link { font-size: .8125rem; }
  .delivery-example { padding: 26px 0 28px; }
  .delivery-example h3 { font-size: 1.375rem; }
  .delivery-example-intro { font-size: .8125rem; }
  .delivery-workflow>li { grid-template-columns: 96px minmax(0,1fr); column-gap: 18px; padding-bottom: 30px; margin-bottom: 12px; }
  .delivery-scene { height: 110px; }
  .delivery-scene img { width: 96px; }
  .delivery-step-heading { display: block; margin-bottom: 6px; }
  .delivery-step-heading>span { display: block; margin-bottom: 4px; }
  .delivery-step-heading h4 { font-size: .9375rem; }
  .delivery-workflow>li>p { font-size: .8125rem; }
  .delivery-workflow>li:not(:last-child)::after { left: 47px; height: 22px; }
  .delivery-workflow>li:not(:last-child)::before { left: 44px; }
}
@media (prefers-reduced-motion:reduce) { .service-route-link .icon { transition: none; } }
@media print { .service-route,.delivery-workflow>li { break-inside: avoid; } }